Service and Maintenance
At AMICO Group, our mission is to bring to our customers and patients in the MENA region the best medical devices, diagnostics and healthcare technologies by partnering with world renowned industry leaders. Our commitment to our clients starts at the time of purchase.
Benefits and Value of Our Services
To minimize down time, “prevention is better than a cure”, which also holds true in our area of specialization, whereby we offer comprehensive preventative maintenance and inspection plans to fulfill the following objectives:
- Prolonging the return on your investment
- Ensuring reliable performance and regulatory compliance
- Providing a security cover, support and maintenance coverage
We strive to ensure the continuation to receive ongoing, unbeatable service with each and every exchange with us, whether that involves interaction with our customer service, technical or in-office field support teams. At AMICO Group, we aim to consistently meet and exceed your expectations, beyond the realm of service.
Our Specialized Approach
Our uncompromising commitment to service means that our customers receive professional field service support, attention and timely responses from our thoroughly trained and skilled workforce of more than 140 engineers who are periodically trained for the manufacturers’ latest technologies and upgrades.
Our specialized approach is supported and backed up with our widely distributed original spare part warehouses to decrease the lead time of any service issue to the minimum.
- First Level FSE (Field Service Engineer): whom are located at client’s city or country to provide a prompt response they need.
- Second Level TPS (Technical Product Specialist): Is highly trained and skilled personnel providing their service in regional basis to ensure that the FSE are providing our clients with the needed support.
- Third Level TPM (Technical product manager): are the most skilled with extensive experience with the objective to ensure that the above system is implemented effectively and our service commitments to customers are delivered holistically.